G9-10 | Job Shadow Day -- Visiting Trip.com

Job Shadow

On November 22nd, students from 9th and 10th grade visited LingKong SOHO, where the headquarters of Trip.com are located. Trip.com, previously known as CTrip, is an online travel booking company founded in 1999. The company provides a platform for hotel booking, flight ticket booking, ticket reservation, and other assistance related to booking services. Throughout the job shadowing, students were able to learn and participate in the specific division of the company.

After a half-hour bus ride from school, students arrived at SOHO plaza. The visit started with a presentation given by three female managers, who will be the mentors in the following activity. They represent three different divisions: CSC international, the domestic customer support center, and the IT department. Every student was supposed to select one division from these three. They had the opportunity to visit that specific department to have a more detailed understanding. Students were then taken to a laboratory where an innovative device is shown. This is a device that tracks people’s eyes, meaning that this equipment can analyze where and how long the person was looking. According to the technicians in the lab, they were able to study consumers’ behavior and make the website based on the results to simplify the operations.

In the last hour of the visit, students were separated into groups based on the selections they made in the presentation. They were taken to each department to view how specialists in each division work every day. They were surprised by how the company has branches scattered all around the world. The manager told them several basic pieces of knowledge about this department. She took them to a training office where new employees were taking a lecture on basic information on hotel booking. Everything the lecturer said was new to them; nonetheless, they enjoyed their time listening to this kind of presentation.

After the tour, students were fascinated by how this company has become so globalized and influential in people’s everyday life. Overall, this was an extraordinary event for all the students who participated in this job shadowing. They learned a lot of information which normally was not taught in school. It was a highly beneficial event, allowing the students to understand how things they learned in school can be applied in their future professional fields.

九、十年级: Job Shadow Day活动——参观携程公司总部

11月22日，上海中学国际部的部分九到十年级学生前往凌空SOHO参观了携程公司总部。携程成立于1999年，服务内容包括酒店预订、机票预订、机票预订以及其他票务的预定。在这次的Job Shadow Day活动中，学生们学习并参与了公司的多个部门活动。

经过半个小时的车程，学生到达了SOHO广场。活动的一开始，由三位部门经理作为学生的导师，向大家介绍公司，她们分别来自国际客服服务中心，国内客服支持中心，以及技术部门。

对公司有了大概的了解之后，同学们被带入了一间实验室，了解携程公司的独家“秘笈”。技术人员介绍说，这是一个跟踪人眼的装置，它用于分析使用携程客户端的客户一般在页面哪个部分停留以及具体的浏览时间。他们从数据中了解消费者的行为，在研究后根据结果改进和制作网站，以简化操作。

活动的最后一个小时，导师们把同学们分成了三个小组，分别参观了活动最开始介绍的三个部门。在那里，大家观察学习了专家们的工作内容以及状态。经理首先介绍了一些部门的基本知识，同学们都惊讶于携程的服务范围之广，其几乎涵盖了全部国家。随后，导师带大家去了培训办公室，一批新招聘的员工正在参加一个关于酒店预订基本信息的讲座。虽然一些讲座的细节知识对高中生而言有点深奥，但大家还是觉得这些工作内容既新奇又有趣。

参观结束后，大家都被携程公司的全球化和影响力所折服。这次的活动对于每一个参加Job Shadow Day的人来说都是一次非常宝贵的经历和回忆，同学们从中学习到了不少平时在学校了解、接触不到的知识。最重要的是，大家理解了现在在学校学习的内容如何运用于未来的工作中。或许，这才是Job Shadow Day的意义所在。

文：10(4) 李柏叡

Written by 10(6) Jung Max

Pictured by Yu Zhen and Employees from Trip.com

Supervised by Xie Junyu