应用STAR模型高效面试

“请告诉我们……”或“举一个……的例子”，面试时这类问题的典型关键词会包括“团队合作”、“解决问题的能力”、“领导力”、“沟通能力”和“创造力”等。

这就是常见的能力面试问题Competency-based questions。那么，问题来了，如何简明扼要且有说服力地表达自己的能力，展示具体技能或个人素质？

掌握主动权| 能力面试是一个推销自己的绝佳机会

面试官是用行为回顾式方法来评估候选人现时的能力和潜力，

从过去的行为推断未来的岗位胜任能力。

比如宝洁八大问题：

▲ Describe an instance where you set your sights on a high/demanding goal and saw it through completion.

这道题主要考察的是【制定高目标的勇气+完成高目标的执行力】

▲ Summarize a situation where you took the initiative to get others going on an important task or issue and played a leading role to achieve the results you wanted.

【领导力，团队领导能力】

▲ Describe a situation where you had to seek out relevant information, define key issues and decide on which steps to take to get the desired results.

【对当下情景的分析、判断和决策能力】

▲ Describe an instance where you made effective use of facts to secure the agreement of others.

【说服力，说服他人能力】

▲ Give an example of how you worked effectively with people to accomplish an important result.

【协调协作能力，证明你可以和他人合作】

▲ Describe a creative/innovative idea that you produced which led to a significant contribution to the success of an activity or project.

【创新力】重点在于突出你创新的想法对于项目的成功非常重要，还有你如何让这个点子变为现实。

▲ Provide an example of how you assessed a situation and achieved good results by focusing on the most important priorities.

【评估形势+判断优先级的能力】这道题考察求职者评估当前形势并进行优先级判断的能力，也包含多任务处理能力。重点在于：如何评价当下形势和现有资源？如何将待办事项划分重要性的优先级并将有限的资源合理分配，以达到期望的结果？

▲ Provide an example of how you acquired technical skills and converted them to practical application.

【学习力，学习应用能力=潜力】重点是：学习和应用之间要有一个从“技术/理论层面”向“实践层面”转化的过程。

这些问题考察重点是你实际做了什么，以及这与你在某一特定能力方面的能力有什么关系。

在确定自己已经充分理解题目之后，再从个人的过往经历中选取最佳事例来回答问题。事例中的要素都尽可能契合题干的关键点。

企业这么说“用工作、志愿活动或课外活动的例子来展示你的技能和经验与组织的关系。请确保你的例子与评估标准相关，并提及你具体采取的行动，使用“我”而不是“我们”来展示你作为一个个体的潜力。”

描述事例| 熟练运用STAR模型

STAR逻辑框架可以帮助你更有条理地描述事例

S—Situation情境：实施任务的背景情况（占内容的10%）

T—Task任务：任务的具体内容，如何明确你的任务的 （10%）

A—Action行动：针对这样的情况分析，你采用了什么行动方式和技能（70%）

R—Result结果：任务取得了什么样的结果，在这情况下你学习到了什么（10%）

为了便于加深印象，连起来可以理解为：

我在什么样的背景情况下？

接受了一项什么任务？

为了完成任务，我是采取了哪些行动？

最后获得什么结果？

要注意要定量、具象化地呈现经历，这样才是对结果比较客观的描述。

TIPS：在说具体你例子之前，可以用一句话概括你这是个什么例子。比如：我举一个通过XXX最后XXX的例子，一句话就够了，言简意赅。

与未来的工作比较贴近的经历包括：

实习工作、科研项目、学习学术活动、活动组织、生活困境等，

其中实习＞科研＞志愿者＞学校故事（不要用生活中的故事）。

练习题|举颗大栗子

Question: Tell us about a time when you worked in a team. What was your role and what did you achieve?

Key Points: Teamwork and Interpersonal Skills:

大家可以通过下面的回答来体会下，

这位面试者是如何做好以下3⃣️点：

● 列举了一个具体经历来证明团队合作能力

● 提供了很多实际细节

● 结果以精准和量化的形式表达 更具说服力

Since last summer I have worked part-time alongside my academic studies as a catering assistant for The London Events Company. I work in a team of four, headed up by an events manager. Recently the team was tasked with completing our annual customer feedback survey.

I attended a team meeting prior to one shift where we divided tasks according to our Graduate Trainee experience and skills. Given my academic background in methodology, I offered to design the survey. I set about this by first reading around best practice in survey design and seeking advice from some academic contacts in my department. I drafted an initial survey and shared this with the team via a presentation in our weekly meeting. I sought feedback from the team and ensured all of the team’s comments and amendments were pooled into the final survey. My role was then to proof read the final draft, correcting any errors and checking back with other team members to ensure accuracy. The other members of the team were responsible for collecting the survey responses. I then offered to analyse and extrapolate trends around customer satisfaction once the data had been collected.

The annual customer feedback survey was completed two days ahead of schedule and was considered successful by the management team. Customer satisfaction was found to have risen by 10% on the previous year.